fbazze Privacy Policy

1. Introduction

fbazze is a trusted online gaming platform in Bangladesh. By using our website fbazze.cam, you agree to the terms of this privacy policy. This document will inform you about what types of information we collect, why we collect it, and how we keep it secure.

We believe your privacy is a fundamental right. That is why our privacy policy has been created with full transparency, so you always know how your information is being handled. This policy follows applicable data protection guidelines in Bangladesh and international best practices.

This privacy policy applies to all services of fbazze, including our website, mobile platform, customer support, and marketing communications. If you disagree with any part of this policy, please stop using our services and contact us.

2. Information Collection

fbazze collects your information in various ways. The different methods of data collection are described in detail below:

2.1 Information You Provide Directly

When you register or create an account on fbazze, you provide the following information directly:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID card or passport details (for identity verification)
• Residential address
• Payment method details (bKash, Nagad, Rocket, Upay, bank account)
• Login credentials (username and password — stored in encrypted form)

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identifier information
• Browser type and version, operating system
• Time spent on the platform and page visit history
• Gaming activity and betting history
• Transaction history and financial activity
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may also collect information from legitimate third-party sources, such as identity verification services, fraud prevention systems, and payment processors. This information is used solely for security and compliance purposes.

3. Purpose of Data Use

fbazze uses the collected information for the specific purposes listed below:

3.1 Account Management and Service Delivery

• Creating, verifying, and managing your account
• Providing gaming services, betting features, and bonus offers
• Processing deposits and withdrawals
• Providing customer support and resolving disputes

3.2 Security and Compliance

• Operating anti-money laundering (AML) and fraud prevention measures
• Age verification — ensuring access only for users aged 21 and above
• Meeting applicable legal obligations
• Protecting account security and preventing unauthorized access

3.3 Platform Improvement and Marketing

• Analyzing user experience to improve the quality of our services
• Sending personalized offers and promotional messages (if you have given consent)
• Providing responsible gaming support and identifying potentially problematic behavior

4. Data Storage and Security

Protecting your information is our top priority. fbazze uses industry-leading security measures to safeguard your privacy.

4.1 Technical Security

• SSL (Secure Socket Layer) encryption — all data transfers are encrypted
• Storage of sensitive information with AES-256 encryption
• Two-Factor Authentication feature
• Regular security audits and vulnerability testing
• Firewall and intrusion detection systems

4.2 Organizational Security

• Only authorized personnel are permitted to access personal information
• Regular privacy and security training provided to staff
• Strict disciplinary measures for violations of data protection policy

4.3 Data Retention Period

We retain your information only for as long as necessary or legally required. Data for active accounts is kept for the duration the account remains active. Even after an account is closed, financial transaction data may be retained for a specified period to meet applicable legal requirements.

5. Sharing Information with Third Parties

fbazze does not sell your personal information or share it with third parties for commercial purposes. However, limited information may be shared in the following circumstances:

5.1 Service Partners

To operate our services, we use trusted third parties, such as:

• Payment processors (bKash, Nagad, Rocket, Upay service providers)
• Identity verification service providers
• Game software providers (such as Pragmatic Play, Evolution Gaming, JILI)
• Data analytics and cybersecurity service providers

Only the necessary information is shared with these partners, and they are contractually bound to comply with our privacy standards.

5.2 Legal Obligations

In cases involving legal proceedings, government directives, or requests from regulatory authorities, we may be required to provide information in accordance with applicable law. In such situations, we provide only the information legally required.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred, but we will notify you in advance and ensure the same privacy protections are maintained.

6. Cookies and Tracking

fbazze uses cookies and similar technologies to improve your browsing experience and ensure the functionality of our services.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functionality Cookies: Remember your language preference, theme settings, and other personalized options.
• Analytics Cookies: Collect anonymous usage data to understand which pages are visited most.
• Marketing Cookies: For displaying relevant offers based on your interests (only with your consent).

6.2 Cookie Control

You can control or disable cookies through your browser settings. Please note that disabling essential cookies may prevent some core features of the platform from working properly. Analytics and marketing cookies are entirely optional and you can withdraw them at any time.

7. Your Rights

You have the following rights over your personal information, which fbazze fully respects:

7.1 Right to Information

You can find out at any time what types of information we hold about you, why we hold it, and how we use it.

7.2 Right to Access and Correction

You can view and update most information by logging into your account. For changes to certain sensitive information, you will need to contact our support team.

7.3 Right to Deletion

Subject to certain conditions, you may request deletion of your information. However, some information may need to be retained for a specific period due to legal obligations.

7.4 Right to Object to Processing

You can object at any time to the use of your information for marketing purposes and unsubscribe from marketing communications.

7.5 Right to Data Portability

You may request a structured, machine-readable copy of your personal information. This request may generally take up to 30 business days to process.

To exercise any of the rights above, contact our support team via live chat or email.

8. Children's Privacy

fbazze strictly provides services only to users aged 21 and above. We do not intentionally collect any personal information from individuals under the age of 21.

Age verification is mandatory during our registration process. If we become aware that a person has registered using false information and is below the required age limit, we will immediately close that account and securely delete all collected information.

If a parent or related person believes that a minor has created an account on our platform, please contact us immediately.

9. Policy Changes

fbazze may update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:

• A notice will be sent to your registered email address
• A prominent notice will be displayed on the website
• The "Last Updated" date at the top of this page will be changed

Continued use of our services after changes are made will indicate that you have accepted the updated policy. We recommend that you review this page regularly.

For previous versions, the policy that was in effect up to the date of the change will apply.

10. Contact

If you have any questions, concerns, or requests about this privacy policy, please contact us. Our privacy team will review your matter with the highest priority.

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

We try to handle your requests as quickly as possible. Complex data requests may take up to 30 business days.